by As dependent as the modern healthcare organization is on technology, can you imagine if it all just stopped working? If all the machines and processes that depend on software, such as medication verification, your MRI machine, and much more were suddenly interrupted in a way that couldn’t be quickly resolved? The ensuing chaos would be catastrophic and potentially tragic.
This is why onboarding and integrating our software tools with new partners is something we take very seriously. We understand that bringing on a new vendor can be challenging and risky. Especially when that vendor has to integrate with your EMR and other platforms. We’ve all heard the horror stories of implementations and installations gone terribly wrong.
And so, as a team, Wixcorp decided to go to the front lines and ask how our hospital partners experienced the onboarding and integration of our technology. The last thing we want is to add any more stress and difficulty to those on the front lines of healthcare. That’s why we intentionally crafted an onboarding process that our partners love. But don’t take our word for it. Here’s what they have to say:
How did the integration and onboarding process go?
“The integration with Redde was seamless. I’ve integrated many different systems and platforms and it seems like there’s always that roadblock that comes up. And honestly, in the implementation of Redde, I never felt that. Our CEO even came in and said, I cannot believe that we haven’t had this major catastrophe or explosion or that we need to have all these work arounds.”
Chief Financial Officer
“I feel like it was pretty easy. I expected it to be a lot harder than it was. It was really thorough and if we had any questions you guys were on site, or available by e-mail or text with anything that we had concerns about or questions about.”
Patient Billing Specialist
“Honestly, when you first said you were gonna be on site for a week straight, the hair on the back of my neck stood up. And I thought, ohh my gosh, this is gonna suck. We’re going to have to sit there and babysit them. We’re gonna just sit and lose a week of production on everything else we’re doing. But no, you all came on site, had a very planned and detailed agenda of what you wanted to have happen. And at the same time it wasn’t a babysitting class from my perspective where I had to sit there and hold hands, you guys allowed things to go at the speed we needed them to go. You were flexible. We have multiple sites and you were willing to go to all those different sites and meet with the different teams.”
Chief Financial Officer
“It was very well communicated and taught. It’s just remembering everything in the moment that you’re trying to set something up or help someone finding those resources. The training went well. I liked that you guys were on site for a whole week to help get everybody trained and answer questions. It went well. I don’t know what would have made it gone better. It didn’t disrupt day-to-day life. It was well done, really.”
Billing Manager
“Obviously it still took time. It still took effort, but your team being willing to say, “Just give us this information and we’ll do the rest. That was huge because the payment side of an organization is so important, everyone here is still wearing all their same hats doing all their other tasks. But at the same time trying to implement and overhaul a payment system. That has the potential to be a complete disaster, so I feel like you guys understood what was needed. You said “These are the things we need from you. Give us the data and we’ll take care of everything else.” From my perspective, it was very fair, very seamless, very well thought out.”
Chief Financial Officer
“The biggest benefit, I think, was having them there throughout the whole process. They were really patient and so good at walking me through every step of the process. Even today many months out, they’re still right there if I need anything as far as training purposes go. The initial training was great and they still help me. It was easy to transition from our old system and processes to the new Redde platform.”
Billing Manager
“For us, it’s an easy comparison to the installation of our EMR. When that rolled out and went live, it was a complete disaster. There were moving parts and pieces and people all over the place, there was no clear vision on what we were doing or when it would happen or even when we would officially be live. It was everyone running around like chickens with their heads cut off and I think we still pay for that. We’re all struggling nine years later because the rollout wasn’t done properly.
Chief Financial Officer
With Redde, we were able to set the system up quickly and easily. There was lots of testing on your side on the back end, some testing on our side as well. All the preparation was extremely helpful. Because it wasn’t just go live and then try and figure it out. It was: Let’s figure out everything we possibly can on the front end.”
“Yeah, we loved the training. It was very helpful to have you guys actually in house and here to help go through that. That was really helpful. The best thing is that I can call you often and get a timely response.”
HIM Director
“You guys have a product that you know inside and out you’ve done enough implementations to know what works. You’re great about making recommendations. What we should do and what we shouldn’t do. And then at the end of the day, you’re also very respectful of our internal practices to say, “This is your system, we’re just here to make it better.” So the rollout, the implementation was as great as it possibly could have been.”
Chief Financial Officer
As we mentioned above, partnering with new technology vendors can be challenging. But it doesn’t have to be. If you’re looking to revolutionize your revenue cycle and bring it to the 21st century with text-to-pay, self-service payment plans, text reminders, fewer days in AR, less bills being sent to collections, and the best onboarding process you’ve ever had, let us know. We’re excited to hear from you!
To your success, from all of us at Wixcorp
Leave a Reply