The healthcare revenue cycle is not getting any easier. Especially with increasing patient deductibles and costs, combined with the ever-mounting pressure of the pandemic on…
Continue reading → The Impacts of a Simplified Patient Financial Experience
Shortly after two of his brothers died, and his father became crippled by Parkinson's disease, Merlin Antunez found himself in an orphanage. In the 1980s in Honduras, there wasn't much healthcare available, especially for those living in poverty. But Merlin vowed that he would try to change that.
What if increasing patient revenue was as easy as flipping on a switch? Last year, one of our clients went through an EMR conversion. Due…
Standing near the burnt remains of Mud Creek clinic, Eula Hall was devastated. It was 1982, and the healthcare clinic she’d founded 9 years earlier…
A few weeks ago, the Department of Health and Human Services passed an interim final rule to address the issue of surprise billing. Here are…
Continue reading → What exactly does the new Surprise Billing Interim Final Rule cover?
promoting industry leading care and expertise. Patients quickly realize the difference between the great care they receive from their medical provider and the experience leading up to and after their medical appointment. This bookend disparity can create disappointment in their healthcare experience, uncertainty in future experiences, and a lack of trust in their provider organization.
“I know I put them here, somewhere…” says Nelly, a frantic mom of three kids who all recently had trips to Urgent Care for pink…
When tragedy strikes, or when the deck seems stacked against us, we are typically faced with two options. Option 1, play the Blame Game. or option 2, play the Reclaim Game. We chose the latter.
About twenty years ago, Tangelo Park was a Florida neighborhood of small houses that was trying to overcome a growing presence of drugs, crime and…
Whether it's confusing medical bills sent months after care is received, or unclear expectations around how much something will cost, paying for healthcare from a patient’s perspective is anything but a clean and simple process.
