Patient Experience for 2023: Part 3 – Four Trends to Plan for Now

Our previous post discussed some of the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other industries that have gone through this digital disruption already. In this, our third and final post of the series, we will look at four trends around patient experience that you…

Patient Experience for 2023: Part 1 – Market Forces

This is the first in a three-part series of posts discussing the patient experience trends for 2023. Today’s post will discuss the market forces that brought healthcare to the precarious position it is in today, and how consumer power is primed to reshape the industry. In 1980, only about 5% of health system revenue came…

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