Many hospitals today are facing significant financial challenges. So are their patients. While both of these parties share a similar struggle, what they don’t often share…
Continue reading → WHITE PAPER: Engaging Patients Through Texting
Saint Fictional Rural Hospital is located about 40 minutes away from the nearest city, and about 2 hours away from the nearest hospital. As a…
When you hear the words, “Senior Care”, what comes to mind? How about technological innovation? Going paperless? Or a strong focus on customer service? In…
It’s no secret that patient access can be a nightmare. Research shows that the average wait time in the US is longer than 18 days,…
The healthcare revenue cycle is not getting any easier. Especially with increasing patient deductibles and costs, combined with the ever-mounting pressure of the pandemic on…
Continue reading → The Impacts of a Simplified Patient Financial Experience
What if increasing patient revenue was as easy as flipping on a switch? Last year, one of our clients went through an EMR conversion. Due…
promoting industry leading care and expertise. Patients quickly realize the difference between the great care they receive from their medical provider and the experience leading up to and after their medical appointment. This bookend disparity can create disappointment in their healthcare experience, uncertainty in future experiences, and a lack of trust in their provider organization.
“I know I put them here, somewhere…” says Nelly, a frantic mom of three kids who all recently had trips to Urgent Care for pink…
Whether it's confusing medical bills sent months after care is received, or unclear expectations around how much something will cost, paying for healthcare from a patient’s perspective is anything but a clean and simple process.
The famous author Gary Hopkins once said, "People often associate complexity with deeper meaning, when often after precious time has been lost, it is realized that simplicity is the key to everything." But how would you describe the patient financial experience?
