Healthcare is an essential service that everyone needs at some point in their life. However, it can also be quite expensive, and the financial aspect…
Continue reading → Digital Tools to Improve the Patient Financial Experience
Our previous post discussed some of the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other…
Continue reading → Patient Experience for 2023: Part 3 – Four Trends to Plan for Now
This is the first in a three-part series of posts discussing the patient experience trends for 2023. Today's post will discuss the market forces that…
Continue reading → Patient Experience for 2023: Part 1 – Market Forces
Many hospitals today are facing significant financial challenges. So are their patients. While both of these parties share a similar struggle, what they don’t often share…
Continue reading → WHITE PAPER: Engaging Patients Through Texting
In one of her popular songs, Alanis Morissette sang about having “ten thousand spoons when all you need is a knife.” Paying for healthcare can…
Continue reading → Engaging Patients with Transparent Pricing and Bundled Services
promoting industry leading care and expertise. Patients quickly realize the difference between the great care they receive from their medical provider and the experience leading up to and after their medical appointment. This bookend disparity can create disappointment in their healthcare experience, uncertainty in future experiences, and a lack of trust in their provider organization.
Joe Biden will be the next president of the United States. For those of us in healthcare, there has been some curiosity about how a…
