Healthcare is an essential service that everyone needs at some point in their life. However, it can also be quite expensive, and the financial aspect…
Continue reading → Digital Tools to Improve the Patient Financial Experience
Our previous post discussed some of the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other…
Continue reading → Patient Experience for 2023: Part 3 – Four Trends to Plan for Now
Our previous post discussed some of the market forces that brought healthcare to the consumer-centric focus it is transitioning to. Today's post will look at…
This is the first in a three-part series of posts discussing the patient experience trends for 2023. Today's post will discuss the market forces that…
Continue reading → Patient Experience for 2023: Part 1 – Market Forces
Many hospitals today are facing significant financial challenges. So are their patients. While both of these parties share a similar struggle, what they don’t often share…
Continue reading → WHITE PAPER: Engaging Patients Through Texting
In one of her popular songs, Alanis Morissette sang about having “ten thousand spoons when all you need is a knife.” Paying for healthcare can…
Continue reading → Engaging Patients with Transparent Pricing and Bundled Services
Imagine you’re a revenue cycle leader working for a large health system, and one day, your boss comes to you and tells you that you…
Continue reading → Navigating the Turbulent Times of Healthcare RCM
When it comes to healthcare, the government typically has two options for incentivizing specific actions. They can either provide a carrot, or a stick. In the case of price transparency, the government went with the stick approach, with a penalty of $300 a day for noncompliant hospitals beginning as of 01/01/2021. However, they will be bringing out a bigger stick shortly, with an increase in penalties slated for 2022.
promoting industry leading care and expertise. Patients quickly realize the difference between the great care they receive from their medical provider and the experience leading up to and after their medical appointment. This bookend disparity can create disappointment in their healthcare experience, uncertainty in future experiences, and a lack of trust in their provider organization.
When tragedy strikes, or when the deck seems stacked against us, we are typically faced with two options. Option 1, play the Blame Game. or option 2, play the Reclaim Game. We chose the latter.
