In an old fable, several blind men approach an elephant. They each touch different parts of the mighty beast and describe their limited perceptions. One…
“We can’t be what we can’t see,” says Dr. Christina Rosenthal, an African American dentist who runs her own dental practice in Memphis. This principle…
Continue reading → Heroes in Healthcare: Dr. Christina Rosenthal
Remember the last time you were navigating to a new location in a busy city during rush hour traffic. You are already running behind, all…
Continue reading → Creating Omni-Channel Experiences for Your Patients
Healthcare has long been viewed as a fundamental right, but it is also one of the costliest industries in the world. As the population ages,…
Healthcare is an essential service that everyone needs at some point in their life. However, it can also be quite expensive, and the financial aspect…
Continue reading → Digital Tools to Improve the Patient Financial Experience
What if you could live your life completely devoted to serving others? One man decided to give it a shot. This is Narayanan Krishnan’s story.…
Our previous post discussed some of the impacts and takeaways the COVID-19 pandemic had on the consumer experience and lessons we can learn from other…
Continue reading → Patient Experience for 2023: Part 3 – Four Trends to Plan for Now
Our previous post discussed some of the market forces that brought healthcare to the consumer-centric focus it is transitioning to. Today's post will look at…
This is the first in a three-part series of posts discussing the patient experience trends for 2023. Today's post will discuss the market forces that…
Continue reading → Patient Experience for 2023: Part 1 – Market Forces
Many hospitals today are facing significant financial challenges. So are their patients. While both of these parties share a similar struggle, what they don’t often share…
Continue reading → WHITE PAPER: Engaging Patients Through Texting
