Healthcare is an essential service that everyone needs at some point in their life. However, it can also be quite expensive, and the financial aspect of healthcare can be stressful and confusing for patients. The good news is that new technology is emerging that can help improve the patient financial experience and make the process more transparent and efficient. In this blog post, we will explore some of the ways that healthcare providers can leverage technology outside their EMR patient portals that can help improve the patient financial experience.
Digital payment options: Healthcare providers can offer digital payment options to make the payment process more convenient for patients. This includes payment methods such as credit card payments, mobile payment apps, and online payment portals. By offering a variety of payment options, patients can choose the method that works best for them and make payments from anywhere, at any time. This reduces the need for patients to come into the office to make payments or mail in paper checks.
Automated payment plans: Another way that healthcare providers can improve the patient financial experience is by offering automated payment plans. This allows patients to spread out the cost of their healthcare over time, rather than paying everything up front. Patients can set up a payment plan that automatically deducts a certain amount from their bank account or credit card each month. This reduces the financial burden on patients and makes it easier for them to budget for their healthcare expenses.
Price transparency tools: Price transparency has become a hot topic in healthcare, with patients demanding more information about the cost of their healthcare services. Healthcare providers can leverage new technology to provide price transparency tools that allow patients to compare prices and make informed decisions about their healthcare. This includes tools such as price comparison websites, cost estimator tools, and price transparency apps. By providing this information upfront, patients can make more informed decisions about their healthcare and avoid surprise bills.
Digital insurance verification: Insurance verification can be a time-consuming and frustrating process for both patients and healthcare providers. However, new technology is emerging that can streamline this process and make it more efficient. Digital insurance verification tools allow healthcare providers to quickly and easily verify a patient’s insurance coverage and benefits. This reduces the time spent on administrative tasks and ensures that patients receive accurate information about their insurance coverage.
Automated payment processing: Automated payment processing is a technology that can help to improve revenue cycle performance by reducing the amount of time and resources spent on manual payment processing. This technology can automate payment processing tasks, such as payment posting and reconciliation, and reduce the likelihood of errors. Automated payment processing can also help to reduce the time spent on follow-up tasks, such as sending payment reminders and making collection calls.
Artificial Intelligence (AI) chatbots: AI chatbots can provide patients with quick and accurate responses to common questions, reducing wait times and improving the patient experience while reducing the workload on employees. Additionally, AI chatbots can help healthcare providers to triage patient needs and identify areas for improvement in the patient experience.
Automated payment reminders: Automated payment reminders can help patients stay on top of their medical bills, reducing missed payments and improving the patient financial experience. Additionally, automated payment reminders can reduce the time and resources spent on manual payment processing.
Virtual patient financial counseling: Patient financial counseling can help patients understand their medical bills and insurance coverage, reducing confusion and improving the patient financial experience. Additionally, patient financial counseling can help patients identify potential cost savings and reduce healthcare costs overall.
Today’s consumer is becoming ever more engaged through digital tools. As they become more adept at navigating technology in other industries, they expect similar tools and resources available from their healthcare providers. Improving the patient financial experience with new technology is making it easier than ever before for patient’s to engage with their healthcare providers. By leveraging digital tools like those mentioned above, healthcare providers can make the financial aspects of healthcare more transparent and convenient for patients. This not only improves the patient experience but also frees up staff time and reduces administrative tasks. As technology continues to advance, we can expect even more innovations that will further improve the patient financial experience in healthcare.